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Frequently Asked Questions
If you still have questions after visiting this page, please
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Why have I received a bill?
What is a deductible? a co-payment?
How do I follow-up with my insurance company?
How can I pay my portion of my bill?
Why did I receive more than 1 bill?
Where can I call to discuss my bill over the phone?
Q1. Why have I received a bill?
A1. Bills for services rendered are sent to guarantors only after all third parties (e.g. insurance companies) have been billed. If you have insurance and are still receiving bills or statements from us, please check to see if your insurance company has paid their portion of your bill. If they have, the balance is likely your co-insurance or deductible. If they have not made a payment, you should follow up with the, (see below).
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Q2. What is a deductible? a co-payment?
A2. A deductible is the initial amount that you must pay before your insurance plan begins to pay for your bills. Typically, a deductible is a flat dollar amount (e.g. $250 or $500). If you have a $250 deductible, you insurance company should pay all of the covered charges EXCEPT the first $250, which is your responsibility to pay. A co-payment (or co-insurance, as it is often referred as) is a flat amount paid for each visit to a provider. If you have a $50 hospital co-payment, you must pay $50 for each visit and your insurance company will pay for the remaining balance on all covered services.
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Q3. How do I follow-up with my insurance company?
A3. Most insurance company ID cards have a customer service phone number on the back. Once you determine the number to call, have a few other pieces of information available, such as, the name of the hospital, the date the services were rendered and the total charges on the account. You should ask the insurance company customer service representative the following key questions: Back to Top Have you received the hospital’s bill for these services? Am I covered for these services? When will you pay the hospital for these services? What portion of this bill will I be responsible for paying? If you have any difficulty following-up with your insurance companies, please call us at 800-445-1518 and we will help you resolve your accounts.
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Q4. How can I pay my portion of my bill?
A4. We offer several payment options: You can send a check for the full amount to the address on your statement. You can pay with your Credit Card in writing, over the phone or on this site by clicking the 'Pay Your Bill'. If payment in full is not possible at this time, contact us at 800-445-1518 to make payment arrangements.
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Q5. Why did I receive more than 1 bill?
A5. If you have received more than one bill, please gather them to see be sure that only one is from us. You most likely have received a bill from the physician(s) that saw you at the hospital. Physicians send bills for their services separately from the hospital. If you have questions about your bills, please Contact Us. Please indicate whether you’d like us to respond via e-mail or phone.
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Q6. Where can I call to discuss my bill over the phone?
A6. Our Patient Service Center can be reached at 800-445-1518. If you have spoken to us before, you can reach your dedicated patient service representative directly by entering their extension at the first prompt. If this is the first time you will be calling us, press 1 and you will be connected with the next available representative.
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